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FAQ
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to the website where you can track your package. If you need assistance with tracking your package, feel free to contact our customer service.
What should I do if my order arrives damaged or incomplete?
What should I do if my order arrives damaged or incomplete?
We regret if your order arrives damaged or incomplete!
Please contact us within 14 days of receipt at info@hervaro.com, and send clear photos of the damaged product or specify what is missing. We will then provide a solution!
How can I contact you if I have questions or problems?
How can I contact you if I have questions or problems?
Our customer service team is ready to help you. You can reach us at info@hervaro.com or through the contact form on our website. We usually respond within 24 hours.
Can I return my order if I'm not satisfied?
Can I return my order if I'm not satisfied?
Yes, we offer a 30-day return policy. If you are not satisfied, please contact our customer service, and we will assist you with returning your order. Once we receive the order, we will process it, and you will get your money back.